Support Options

Need Customer Support?

If you are in need of customer support, we recommend watching the videos here to learn how to get in touch with the ChatHQ team about your support inquiry.

IMPORTANT: ChatHQ is a small software startup. We work as hard as we can to help resolve your customer support issues, and bring you the best customer experience possible!

24/7 Livechat Support

Livechat support coming very soon!

How will livechat support work?

  • ChatHQ customers can speak to live agents to get support for their ChatHQ Portal accounts, products, features, and billing.

  • AND we will be offering white label livechat support to all ChatHQ customers (on the $297/mo AGENCY plan) you can rest assured that your customers will be able to build their own ChatHQ assets, white labeled under your brand, and get the support they need while doing it!

Support Ticketing

Bug Reports

How to upgrade, downgrade, add payment methods, and more!

How to help shape ChatHQ by sending us your product ideas and voting on ideas submitted by others.

View Product Roadmap

How to view ChatHQ's product roadmap so you can see what's coming up next!

Follow Recent Product Announcements

How to stay up to date with all of ChatHQ's recent announcements regarding products, features, and the company!

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