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  • 🏠Getting Started
    • Important
    • Ideas, Roadmap, & Announcements
    • ChatHQ Affiliate Program
    • White Label Resources
  • 👋Learning The Portal
    • Overview
    • Profile Settings
    • Your Account
    • Engagement
    • Knowledge Bases
    • Conversations
    • Account Settings
    • Billing Management
  • 🚀Engagement Widgets™
    • Overview
    • Installing Widgets
    • Widget Settings
      • Main Settings
      • Widget Window
      • Office Hours
      • Widget Branding
    • Conversion Tools™
      • Add, Reorder, and Delete Tools
      • Single vs Multi-Tool Display
      • Title & Panel Title
      • Tool Visibility
      • Tool Icons
      • Tool Library
        • Advanced Livechat
        • Booking Calenders
        • Custom HTML
        • Dedicated iFrame
        • Extendly for HighLevel
        • Facebook Messenger
        • Forms/Surveys
        • Knowledge Library
        • Link Launcher
        • Reviews
        • Rich Content
        • Tawk.To Livechat
        • Video Showcase
        • Webchat
    • Smart Popups™
      • Creating Smart Popups™
    • Widget Analytics
  • 📖Knowledge Base Builder™
    • Overview
    • Building Knowledge Bases
    • Admin Settings
    • Knowledge Base AI
    • Finished Knowledge Base
  • 💬Advanced Livechat™
    • Overview
  • 🔄Integrations
    • Overview
    • HighLevel
    • Extendly
    • Capri AI
    • Tawk.To
  • 💪API & Developer Docs
    • Overview
    • JavaScript API
    • Custom Tracking & Analytics
      • Widget Events in Google Analytics
        • 1. Google Analytics & Google Tag Manager
        • 2. GA4 Custom Events & Definitions
        • 3. Tags & Triggers in Google Tag Manager
        • 4. Using the Data Layer to Define Custom Variables
        • 5. Creating Custom GTM Variables
        • 6. Testing Widget Analytics
      • Tracking Events from Facebook Ads
    • CSS and JavaScript
      • Floating Action Button (FAB)
  • 🆘Customer Support
    • Support Options
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  • 24/7 Livechat Support
  • Support Ticketing
  • Bug Reports
  • Related Help Articles

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  1. Customer Support

Support Options

PreviousFloating Action Button (FAB)

Last updated 1 year ago

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Need Customer Support?

If you are in need of customer support, we recommend watching the videos here to learn how to get in touch with the ChatHQ team about your support inquiry.

IMPORTANT: ChatHQ is a small software startup. We work as hard as we can to help resolve your customer support issues, and bring you the best customer experience possible!

24/7 Livechat Support

Livechat support coming very soon!

How will livechat support work?

  • ChatHQ customers can speak to live agents to get support for their ChatHQ Portal accounts, products, features, and billing.

  • AND we will be offering white label livechat support to all ChatHQ customers (on the $297/mo AGENCY plan) you can rest assured that your customers will be able to build their own ChatHQ assets, white labeled under your brand, and get the support they need while doing it!

Support Ticketing

Bug Reports

Related Help Articles

🆘

Billing Management

How to upgrade, downgrade, add payment methods, and more!

Submit Product Ideas

How to help shape ChatHQ by sending us your product ideas and voting on ideas submitted by others.

View Product Roadmap

How to view ChatHQ's product roadmap so you can see what's coming up next!

Follow Recent Product Announcements

How to stay up to date with all of ChatHQ's recent announcements regarding products, features, and the company!