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Reviews

What Is The Reviews Tool?

  • Allows you to showcase your customer reviews from Google and Facebook
  • Gives you the ability to collect reviews directly from inside your Engagement Widget™
  • Lets you control which reviews to show or hide based on the “star rating”

Reviews Tool Use Cases

  • Using social proof to convert a website visitor into a customer
  • Collect new reviews from your customer base

Reviews Tool Setup

HighLevel Agency API Key

In order to use this tool, and many others, you will need to add your HighLevel agency API key. This key gives ChatHQ the ability to pull in data from your HighLevel including the sub-accounts (locations), teams, calendars, forms, surveys, and more!
There are some basic settings that you can change when setting up your reviews tool that can change how your customers and prospects view your website.
1. Title
This changes the name of the Reviews tool in the initial widget view. For more information on this please click here to view the help article.
2. Panel Title
This changes the text shown at the top of the Reviews tool after the tool was already clicked by your website visitor or customer. For more information on this please click here to view the help article.
3. Tool Visibility
Choose when to show this Conversion Tool™ based on your current office hour configuration found in "widget settings". For more information on this please click here to view the help article.

HighLevel Agency API Key

In order to use this tool, and many others, you will need to add your HighLevel agency API key. This key gives ChatHQ the ability to pull in data from your HighLevel including the sub-accounts (locations), teams, calendars, forms, surveys, and more!

Select HighLevel Location

Using the location selector, you choose the HighLevel location you would like to use for your Reviews tool. You can only connect one sub-account to the Reviews tool.

Minimum Rating

You can choose the minimum rating to show in your Reviews tool by clicking on the stars. You can select starts in half increments from 0.5 starts up to 5 stars. Your selection will reflect in your widget.

Rating Color

You can select the color for your ratings by clicking on the color bar and selecting one of the given color options, or entering a custom color code. This color will show in the star ratings as seen below.

Avatar Backgrounds

You can change the color of the Avatar Backgrounds in your widget by selecting to use the widget secondary color you set up in Widget Settings, or use random colors.

Request Reviews

You can request reviews by toggling on Request Reviews. You will see the Google and Facebook review bars show when you toggle this on. Select if you would like to collect reviews from Google and/or Facebook, and enter the Place ID of your Google My Business and/or the username of your Facebook Page.

Google Places ID - Where to find your ID using HighLevel

To find your Google Places ID, log into your HighLevel account, go to Settings, and click on Reputation Management. If you have not yet generated a review link, click on the Generate Link button. Once you have generated a review link, you will see your Google Places ID at the end of the link, as shown below.

Facebook Username - Where to Find your Facebook Username

To find your Facebook Username, log into your Facebook Account and navigate to your business page. In the URL bar, you will see your Facebook Username at the end of the URL, as shown below. Copy this username and paste it into the given field.

Custom Tool Icons

You can change the navigation icon by clicking on the dropdown and selecting an icon for your Reviews tool. Uploading custom icons is coming soon!