Engagement

In the following article, we'll walk you through the basics of the Engagement section within the ChatHQ portal.

Accessing the Engagement Section

• Log in to your ChatHQ portal and navigate to the "Engagement Widget™ Section."

• By default, you'll find a widget already present in the section.

• This default widget will be disabled initially.

Enabling Your Widgets

• Click to enable the default widget.

• Save the settings to view a preview of what the widget will look like.

Customizing Your Widget

• Navigate to "Widget Settings."

• Here, you can customize various aspects of the widget:

  • Its appearance

  • Location on your webpage

  • Custom branding options, and more

Installing Your Widget

• Look for the "Installation Script" section.

• Copy and paste the installation script where needed in your application or web page.

• If you encounter issues, refer to help articles specifically designed for various applications and web pages.

Using Conversion Tools™

• Initially, no Conversion Tools™ will be visible in the widget preview.

• To add tools, click on "Add Tool" and select from a library of different tools.

• You'll need to configure each tool individually. Resources are available in the help center for guidance.

Creating Smart Popups™

• You can build popups to highlight specific actions you'd like your visitors to take.

• These popups have several customizable options including:

  • Triggering settings

  • Visibility settings

  • Display settings

  • Media elements and more

Click one of the options below to learn more about each sub-section inside of the Engagement section!

Widget Settings

Conversion Tools™

Smart Popups™

Widget Analytics