In the following article, we'll walk you through the basics of the Engagement section within the ChatHQ portal.

Accessing the Engagement Section

  • Log in to your ChatHQ portal and navigate to the "Engagement Widget™ Section."

  • By default, you'll find a widget already present in the section.

  • This default widget will be disabled initially.

Enabling Your Widgets

  • Click to enable the default widget.

  • Save the settings to view a preview of what the widget will look like.

Customizing Your Widget

  • Navigate to "Widget Settings."

  • Here, you can customize various aspects of the widget:

    • Its appearance

    • Location on your webpage

    • Custom branding options, and more

Installing Your Widget

  • Look for the "Installation Script" section.

  • Copy and paste the installation script where needed in your application or web page.

  • If you encounter issues, refer to help articles specifically designed for various applications and web pages.

Using Conversion Tools™

  • Initially, no Conversion Tools™ will be visible in the widget preview.

  • To add tools, click on "Add Tool" and select from a library of different tools.

  • You'll need to configure each tool individually. Resources are available in the help center for guidance.

Creating Smart Popups™

  • You can build popups to highlight specific actions you'd like your visitors to take.

  • These popups have several customizable options including:

    • Triggering settings

    • Visibility settings

    • Display settings

    • Media elements and more

Click one of the options below to learn more about each sub-section inside of the Engagement section!

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