# Tawk.To Livechat

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## What Is The Tawk.To Livechat Tool?

* Bring Tawk.To livechat directly into the ChatHQ Engagement Widget™ so you don’t need to choose between the 2 platforms!
* You will be able to maximize the benefits of Tawk.To and all the benefits of a ChatHQ Engagement Widget™ at the same time

## Tawk.To Livechat Tool Use Cases

* Add livechat to your website for sales and support
* Bring livechat into your HighLevel account to support your customers
* If you are already integrated into Tawk.To, but want to use ChatHQ’s widgets, you can now use both at the same time
* If your customers are already integrated into Tawk.To, but you want to sell them ChatHQ’s widgets, you can now give them an easy path to adoption

<figure><img src="https://lh3.googleusercontent.com/G_HFGLa9ImDZkFaaqoN0si7y7fusGHCqjxu2hxvm_ai3Xi8aihAKqnuWFtqgTD1vKKYyx5_3_kAh6-rC1LwJf6-dCb3eT_FXeYuh09yg5cQJRGUt7HZd26ZDoZ-mG0xR1nfvKVIdphGwHAyPI_3WiX4" alt=""><figcaption></figcaption></figure>

## Tawk.To Livechat Tool Setup

There are some basic settings that you can change when setting up your Tawk.to Livechat tool that can change how your customers and prospects interact with your widget.&#x20;

<figure><img src="https://lh6.googleusercontent.com/jA9eQoX-V61XIBWJPElzbTEVnAwWzHHbX4nBo9UobaCeMpxNj1kuUoX7I4EDi5HuFdFVuaIrL0fN8Xn2J5ye2amfsiGYi31O0rGu_WyBbsPykZWRhtUq-RBQ1LIsKQEhQXpPBo35BRYo9S5kyqaCwKk" alt=""><figcaption></figcaption></figure>

**1. Title**

This changes the name of the Tawk.to Livechat tool in the initial widget view. [For more information on this please click here to view the help article.](/engagement-widgets/conversion-tools-tm/title-and-panel-title.md)

**2. Panel Title**

This changes the text shown at the top of the Tawk.to Livechat tool after the tool was already clicked by your website visitor or customer. [For more information on this please click here to view the help article.](/engagement-widgets/conversion-tools-tm/title-and-panel-title.md)

**3. Tool Visibility**

Choose when to show this Conversion Tool™ based on your current office hour configuration found in "widget settings". [For more information on this please click here to view the help article.](/engagement-widgets/conversion-tools-tm/tool-visibility.md)

### Tawk.To Livechat Configuration

To connect your Tawk.To Livechat account, paste in the propertyid and the widgetid. To find these id’s, log into your Tawk.To account and go to Administration > Channels > Chat Widget. Once you have pasted in your propertyid and widgetid, you will see your Tawk.To account connected inside the widget.

<figure><img src="/files/6WId4C8we2fBpHYIS9y5" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/hNwSAfKg5SGghl5VxuAr" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh3.googleusercontent.com/a0tZ1_sn5ZwhnaU-7Pc6VMihEqq7gSl1JJDggb_1DjSnRtdIKGP7yZJWMGDQkTonmTY3Wb0WF4B4slUOOZ6WYjNnyzxRiPWVpZGYhi7OxWT6fjuKtx1rXHJrorOSv6aIEHzsCxv9EZjzhw6PSugA1ns" alt=""><figcaption></figcaption></figure>

## Custom Tool Icons

You can change the navigation icon by clicking on the dropdown and selecting an icon for your Tawk.To Livechat tool. Uploading custom icons is coming soon!&#x20;

<figure><img src="https://lh4.googleusercontent.com/XbME06J4F-RXETrAQzbzietZ83joEgK7Yqyw6Hu3eFH-mjazqvssrhYy674xbtaijS3Irp7spoN7eVRYCtfu02LQjhBARMvnpz59fzdEK1CcQbvPI_mHSp3KY1pZOvf3ykml3zF2kbccsAaVqCwD9y0" alt=""><figcaption></figcaption></figure>


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