# Billing Management

{% hint style="warning" %}
**Note:** If you have any questions about your subscription please contact support
{% endhint %}

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The Billing section of your account settings gives you the ability to view your subscription details, manage payment methods, and view information regarding any additional subscriptions associated with your account.

* On the left-hand side of the screen, locate and click on the **Settings** menu.
* In the Settings menu, click on **Billing**.

***

## Subscription Information

Once you're in the Billing section, you'll see several pieces of information:

* **Plan Type:** This shows the plan you're currently subscribed to (e.g., Agency Plan).
* **Status**: This indicates whether your plan is active or not.
* **Customer ID and Subscription ID:** These unique identifiers for your account are also displayed here.

Below your account details, you'll find information about your next invoice:

* **Next Invoice Date:** This shows when your next invoice will be sent out.
* **Invoice Amount**: This indicates how much the next invoice will be for.

### Additional Subscriptions

Scroll down to see any additional subscriptions that are active on your account.

### Subscription Details

To see more detailed information, click on the **Details** option. This will open up a separate ChatHQ payment portal where you can view:

* Payment information
* Billing information
* Invoice history
* Upgrade your ChatHQ Portal subscription

***

## Cancel Subscription

In order to cancel your ChatHQ subscription, you will need to navigate to **"SETTINGS -> BILLING"** and click the **"CANCEL"** button.

{% hint style="info" %}
You will be required to fill out a quick survey before cancelling
{% endhint %}

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***

## Manage Payment Methods

If you're looking to update or add new payment methods, change your billing information, or update your subscription plan in ChatHQ, follow the steps below.

1. Locate '**Payment Methods**' on the top right-hand corner of the billing section.
2. Click on '**Manage**' to open the ChatHQ payment portal.

Here, you'll have the option to update your subscription plan as well as your payment and billing information.

### Add/Update Payment Method

1. Click on '**Add Payment Method'**.
2. You'll be redirected to a new page where you'll need to enter your card details.
3. After entering the details, click on '**Add**' to save the new payment method.

### Update Billing Information

1. Click on '**Update Information**'.
2. Enter your updated details
3. Click on '**Save**' to update your billing information.


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