Engagement Widget™ Overview

In the following article, we'll walk you through the essential steps to set up and customize your Engagement Widget™ within the ChatHQ portal. From enabling the default widget to diving into advanced features like Conversion Tools™ and targeted prompts, this tutorial aims to provide you with a comprehensive understanding of how to make the most of ChatHQ's engagement features. Designed to improve visitor interaction and drive conversions, these widgets are a cornerstone of an effective online strategy. Read on to get started.

Accessing the Engagement Section

  • Log in to your ChatHQ portal and navigate to the "Engagement Widget™ Section."
  • By default, you'll find a "Default" widget already present in the section.
  • This default widget will be disabled initially.

Enabling Your Widgets

  • Click to enable the default widget.
  • Save the settings to view a preview of what the widget will look like.

Customizing Your Widget

  • Navigate to "Widget Settings."
  • Here, you can customize various aspects of the widget:
    • Its appearance
    • Location on your webpage
    • Custom branding options, and more

Installing Your Widget

  • Look for the "Installation Script" section.
  • Copy and paste the installation script where needed in your application or web page.
  • If you encounter issues, refer to help articles specifically designed for various applications and web pages.

Using Conversion Tools™

  • Initially, no Conversion Tools™ will be visible in the widget preview.
  • To add tools, click on "Add Tool" and select from a library of different tools.
  • You'll need to configure each tool individually. Resources are available in the help center for guidance.

Creating Targeted Prompts™

  • The next section is "Targeted Prompts™."
  • You can build prompts to highlight specific actions you'd like your visitors to take.
  • These prompts have several customizable options including:
    • Triggering settings
    • Visibility settings
    • Display settings
    • Media elements, and more
Click one of the options below to learn more about each sub-section inside of the Engagement section!